Returns and refunds
Return and refund policy
We want your order to arrive correctly and safely. Please inspect toys as soon as they are delivered.
Return window
For damaged, missing, or wrong items, contact support within 24 hours of delivery with order details, photos, and an unboxing video where available.
Eligibility
Products must be unused, complete, and in original packaging. Used, customer-damaged, personalized, or final-sale items are not eligible.
Refund timing
Approved refunds are usually initiated within 7 working days after product inspection and approval.
How to request a return
- Email theflyersbay@gmail.com or WhatsApp 8882177771.
- Share order number, reason, photos, and video where available.
- Wait for approval and return instructions before sending anything back.
- Pack the product securely with all accessories and original packaging.
Refund methodOriginal payment method where applicable.
Shipping chargesNon-refundable unless the issue was caused by a wrong or defective item.
Return shippingPaid by buyer unless support confirms otherwise.